Konveneo – Privacy Policy
Last Updated: 28/11/2025
Konveneo ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile app, hardware devices, and services ("Services").
By using Konveneo's Services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our Services. This includes:
A. Information You Provide Directly
- Account Information: Name, email address, phone number, password.
- Project or Property Details: Address, apartment details, or builder project information provided during onboarding.
- Support Information: Any messages, emails, or attachments sent to our support team.
B. Device & Technical Data
When you use Konveneo home automation devices or mobile applications, we collect:
- Device identifiers
- IP address
- Mobile device model, OS version
- App usage logs
- Crash reports and diagnostics
- Firmware version
C. Home Automation Data
- Lighting usage patterns
- Appliance control logs
- Scenes, schedules, and preferences you configure
- Automation triggers (e.g., motion sensors, temperature)
We do not collect audio, video, or personal surveillance data unless explicitly enabled by you.
D. Cookies & Tracking Technologies
Our website uses:
- Cookies
- Web beacons
- Analytics tools
These help us understand user behavior and improve performance.
2. How We Use Your Information
We use personal and device data to:
- Provide, operate, and maintain our Services
- Enable automation features and device control
- Improve system performance, reliability, and security
- Deliver customer support and troubleshoot issues
- Send service updates, firmware upgrades, and necessary notifications
- Analyze usage to improve features
- Comply with legal obligations
We do not sell or rent your personal data.
3. How We Share Your Information
We only share your data with:
A. Service Providers
Trusted partners who help with:
- Cloud hosting
- Payment processing
- Device connectivity infrastructure
- Customer support tools
- Analytics
- Security monitoring
These partners may only use your data as necessary to support our Services.
B. Builders or Project Partners (Only if Applicable)
If your automation is installed as part of a builder/developer project, we may share:
- Installation info
- Device provisioning details
- Maintenance logs
We do not share your personal preferences or usage logs with builders.
C. Legal Requirements
We may disclose information if required to:
- Comply with law, regulation, or government request
- Protect rights, safety, or property of Konveneo or our users
D. Business Transfers
If Konveneo undergoes a merger, acquisition, financing, or asset sale, your data may be transferred to the new entity.
4. Data Retention
We retain personal and device data as long as:
- You maintain an active account
- It is necessary to deliver our services
- Required by law or legitimate business interest
You may request deletion at any time (see Section 9).
5. Data Security
We use industry-standard security measures to protect your data, including:
- End-to-end encryption for device communication
- Encrypted storage for sensitive information
- Strict access controls
- Regular security audits
No system can be guaranteed 100% secure, but we take strong precautions to reduce risk.
6. Children's Privacy
Konveneo does not knowingly collect data from children under 16. If you believe we have unintentionally collected such data, please contact us immediately.
7. International Data Transfers
If data is transferred outside your country, we ensure adequate safeguards through:
- Standard contractual clauses
- Data protection agreements with partners
- Compliance with applicable privacy laws
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent
- Object to certain types of processing
- Request export of your data
To exercise these rights, contact us at: support@konveneo.com
9. Data Deletion Requests
You can request deletion of:
- Your account
- Device usage logs
- Automation data
- Support communications
Once processed, your data will be permanently erased from our systems unless legally required to retain it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will:
- Update the "Last Updated" date
- Notify you through email or app alerts (where applicable)
Continued use of our Services after changes indicates acceptance of the updated terms.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data: